Terms of Service

IMPORTANT — PLEASE READ CAREFULLY

1. The Parties and Acceptance

1.1 The Service Provider

These Terms are entered into between you and UnlockMyLead, a business operated by Amr Hatahet as a sole proprietor based in Istanbul, Turkey ("UnlockMyLead," "we," "us," or "our"). Contact: legal@unlockmylead.com.

1.2 You

"You," "your," "Customer," or "User" refers to (a) the individual accessing the Service, and (b) any business, organization, or legal entity on whose behalf such individual is acting. You represent and warrant that you have full legal authority to bind such entity.

1.3 How You Accept These Terms

You accept these Terms by any of the following actions, each of which constitutes a binding electronic signature under the U.S. E-SIGN Act, the EU eIDAS Regulation, the Turkish Electronic Signature Law No. 5070, the UAE Federal Law No. 1 of 2006, and equivalent laws worldwide:

• Clicking "I Agree," "Sign Up," "Subscribe," or any similar button presented with these Terms
• Creating an account on our platform
• Accessing or using the Service in any manner
• Making payment for any portion of the Service

1.4 Updates to These Terms

We may modify these Terms at any time by posting an updated version. Material changes become effective 14 days after posting. Your continued use after that date constitutes acceptance. If you do not agree, you must stop using the Service immediately.

2. The Service

2.1 What We Provide

UnlockMyLead is a software-as-a-service ("SaaS") platform offering business communication and sales automation tools, which may include:

• AI-powered automated voice calling
• WhatsApp Business messaging automation
• Email outreach automation
• B2B contact discovery and enrichment
• CRM integrations
• White-label reseller capabilities
• Analytics and reporting tools
• API access to the foregoing

2.2 What We Do Not Provide

THE SERVICE IS A SOFTWARE TOOL. WE ARE NOT A:

• Telecommunications carrier or telephone company
• Marketing agency, advertising agency, or compliance consultancy
• Legal advisor, accountant, or business consultant
• Insurer or financial institution
• Lead generation service or guarantor of business outcomes
• Provider of consent management services

YOU ARE THE OPERATOR OF YOUR OWN COMMUNICATIONS PROGRAM. WE PROVIDE TOOLS; YOU ARE SOLELY RESPONSIBLE FOR HOW YOU USE THEM.

2.3 Modifications to the Service

We may add, remove, modify, suspend, or discontinue features at any time, with or without notice. We are not liable for any changes to the Service.

2.4 Beta Features

Some features may be designated as "Beta," "Preview," or "Experimental." These are provided AS-IS, without any warranty or SLA, and may be discontinued without notice.

3. Eligibility

To use the Service, you must:

• Be at least 18 years of age (or the age of majority in your jurisdiction, whichever is greater)
• Have the legal capacity to enter into binding contracts
• Be authorized to act on behalf of any entity you represent
• Not be located in, under the control of, or a national of any country subject to U.S., EU, UN, or Turkish trade sanctions
• Not appear on any restricted-party list (OFAC SDN, EU Consolidated List, UN Sanctions List, etc.)
• Not be barred from receiving services under applicable law

If we learn you do not meet these requirements, we may immediately terminate your account without refund.

4. Your Account and Security

4.1 Registration

You must provide accurate, current, and complete information during registration and keep it updated. False or misleading information is grounds for immediate termination.

4.2 Security

You are responsible for:

• Safeguarding your account credentials, API keys, and authentication tokens
• All activities under your account, whether authorized by you or not
• Notifying us immediately of any unauthorized access at security@unlockmylead.com
• Implementing appropriate security measures within your own systems

4.3 Sharing Accounts

You may not share, sell, transfer, or assign your account credentials. Each user must have their own account.

5. YOUR RESPONSIBILITY FOR LEGAL COMPLIANCE

5.1 Sole Responsibility

YOU ARE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR ENSURING THAT YOUR USE OF THE SERVICE COMPLIES WITH ALL APPLICABLE LAWS, REGULATIONS, AND INDUSTRY STANDARDS IN EVERY JURISDICTION RELEVANT TO YOUR ACTIVITIES, INCLUDING THE JURISDICTION OF EVERY RECIPIENT OF YOUR COMMUNICATIONS.

This includes, without limitation:

United States:

• Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227
• Federal Trade Commission Act and FTC Telemarketing Sales Rule
• CAN-SPAM Act of 2003
• California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)
• Virginia, Colorado, Connecticut, Utah, and all state-level privacy and telemarketing laws
• State-level robocall laws (including Florida's Mini-TCPA)
• FCC rules regarding AI-generated voice calls
• Do Not Call (DNC) Registry rules
• Health Insurance Portability and Accountability Act (HIPAA), where applicable
• Children's Online Privacy Protection Act (COPPA), where applicable
• Gramm-Leach-Bliley Act (GLBA), where applicable

European Union and United Kingdom:

• General Data Protection Regulation (GDPR) and UK GDPR
• ePrivacy Directive (2002/58/EC) and UK Privacy and Electronic Communications Regulations (PECR)
• EU AI Act (Regulation (EU) 2024/1689), including transparency obligations
• Digital Services Act (DSA) and Digital Markets Act (DMA), where applicable

Middle East:

• UAE Federal Decree-Law No. 45 of 2021 (PDPL)
• UAE Telecommunications and Digital Government Regulatory Authority (TDRA) regulations
• DIFC Data Protection Law No. 5 of 2020
• ADGM Data Protection Regulations 2021
• Saudi Arabia Personal Data Protection Law (PDPL)
• Saudi Arabia Anti-Cyber Crime Law
• Egypt Personal Data Protection Law No. 151 of 2020
• Bahrain Personal Data Protection Law
• Qatar Personal Data Privacy Protection Law No. 13 of 2016

Turkey:

• Personal Data Protection Law No. 6698 (KVKK)
• Electronic Communications Law No. 5809
• Law No. 6563 on the Regulation of Electronic Commerce
• BTK regulations on commercial electronic messages

Other Jurisdictions:

• Canada Anti-Spam Legislation (CASL)
• Canada Personal Information Protection and Electronic Documents Act (PIPEDA)
• Australia Spam Act 2003 and Privacy Act 1988
• Australia Do Not Call Register Act 2006
• Singapore Personal Data Protection Act and Spam Control Act
• Brazil Lei Geral de Proteção de Dados (LGPD)
• India Digital Personal Data Protection Act 2023
• Japan Act on the Protection of Personal Information
• South Korea Personal Information Protection Act
• South Africa POPIA
• All other applicable local, national, regional, and international laws and regulations

5.2 Your Specific Warranties Regarding Communications

You represent, warrant, and covenant that, with respect to every communication initiated through the Service:

5.3 No Reliance on UnlockMyLead

You acknowledge that:

• UnlockMyLead has not advised you on legal compliance
• UnlockMyLead's tools, templates, scripts, and features are not legal advice
• You must consult with your own qualified legal counsel regarding your specific use case
• Compliance is a moving target; laws change frequently and your continued compliance is your responsibility

6. Acceptable Use

You agree to comply with our Acceptable Use Policy ("AUP"), which is incorporated by reference into these Terms. Violations of the AUP are also violations of these Terms.

In addition to AUP restrictions, you specifically agree NOT to:

• Use the Service for harassment, stalking, threats, intimidation, fraud, scams, or impersonation
• Generate AI voice content that imitates a specific real person without their explicit prior written consent
• Communicate about illegal products or services (including illegal drugs, illegal firearms, child sexual abuse material, or human trafficking)
• Use the Service for political robocalling in jurisdictions where prohibited or restricted
• Send communications to emergency service numbers, healthcare provider lines (in restricted contexts), or other prohibited recipients
• Engage in any form of phishing, vishing, smishing, or social engineering
• Reverse engineer, decompile, disassemble, or attempt to extract source code
• Use the Service to build, train, or improve a competing product
• Resell, sublicense, or redistribute the Service except under a written White-Label Agreement
• Attempt to circumvent rate limits, usage caps, security features, or access controls
• Use bots, scripts, or automation to abuse the Service
• Probe, scan, or test the vulnerability of the Service or systems
• Interfere with or disrupt the Service, servers, or networks

7. White-Label Resellers

7.1 Additional Terms

If you are a White-Label reseller, additional terms in your White-Label Agreement apply alongside these Terms. In case of conflict, the White-Label Agreement controls.

7.2 Reseller Obligations

As a reseller, you:

• Are solely responsible for your end-customers' (Sub-Customers') use of the Service
• Must require your Sub-Customers to agree to terms substantially equivalent to these Terms
• Must collect appropriate consents and provide appropriate notices to your Sub-Customers and their recipients
• Provide first-line support to your Sub-Customers
• Must not misrepresent the origin, capabilities, or performance of the Service
• Must not claim to own the underlying technology, infrastructure, or AI models
• Are jointly and severally liable with your Sub-Customers for compliance violations

7.3 Reseller Indemnification

You agree to indemnify us in full for all claims arising from your Sub-Customers' use of the Service. This indemnification is in addition to the indemnification in Section 14.

8. Fees, Payment, and Credits

8.1 Pricing

Prices are listed on our website and may change at any time. Changes apply to renewals and new purchases, not retroactively to current paid periods (unless you receive 30 days' notice for monthly subscriptions).

8.2 Subscription Fees

Subscription fees are billed in advance on a recurring basis (monthly or annually as you select). By subscribing, you authorize automatic recurring charges until you cancel.

8.3 Usage-Based Charges (Credits)

Calls, AI minutes, lead lookups, messages, and other usage features consume credits. Credits:

• Are non-refundable except as required by law
• Expire if unused per our published expiration policy
• Have no cash value
• Cannot be transferred between accounts (except where the platform expressly enables it)

8.4 Auto-Top-Up

If you enable auto-top-up, you authorize us to automatically charge your payment method when your balance falls below your specified threshold. You may disable this in your account settings.

8.5 Payment Processor

Payments are processed through Stripe, Inc. or other third-party processors. You agree to their terms. We do not store your full payment card details.

8.6 Failed Payments

If a payment fails:

• Service may be suspended after a 7-day grace period
• We may retry the payment method
• We may charge a late fee of 1.5% per month or the maximum permitted by law, whichever is less
• We may refer your account to collections after 60 days

8.7 Taxes

All fees are exclusive of taxes (VAT, sales tax, withholding, GST, etc.). You are responsible for all taxes except those on our net income.

8.8 Refund Policy

ALL FEES ARE FINAL AND NON-REFUNDABLE EXCEPT WHERE REQUIRED BY APPLICABLE LAW. We do not offer refunds for:

• Unused subscription periods after cancellation
• Unused credits
• Service interruptions of less than 24 consecutive hours
• Issues caused by your actions, third parties, or factors outside our control

8.9 Chargebacks

You agree to contact us before initiating any chargeback. Initiating an unwarranted chargeback is a material breach of these Terms and may result in:

• Immediate account termination
• Recovery of the disputed amount plus chargeback fees
• Reporting to commercial credit agencies

9. Service Availability and Performance

9.1 Target Uptime

We target 99% monthly uptime, calculated excluding:

• Scheduled maintenance
• Force majeure events (Section 18.5)
• Third-party service outages (Telnyx, Twilio, Deepgram, Cartesia, Groq, Render, Stripe, AWS, etc.)
• Internet connectivity failures
• Issues caused by your systems or actions
• DDoS attacks or other security events
• Beta features

9.2 No Guaranteed Uptime

UPTIME IS A TARGET, NOT A GUARANTEE. We do not commit to any specific uptime in these Terms. Service Level Agreements ("SLAs"), if any, must be expressly stated in a separate signed agreement.

9.3 Maintenance

We will provide reasonable advance notice of scheduled maintenance where practicable. Emergency maintenance may occur without notice.

9.4 Sole Remedy for Outages

Your sole remedy for any service interruption is, at our discretion, a service credit on your next invoice or pro-rated extension of your subscription. We do not provide cash refunds for outages.

10. Intellectual Property

10.1 Our IP

The Service, including all software, code, design, documentation, AI models, training data, voice samples, content (excluding Customer Data), and trademarks, is owned by us and our licensors and protected by intellectual property laws worldwide.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Service solely as permitted by these Terms.

10.2 Customer Data

You retain ownership of your data ("Customer Data"). You grant us a worldwide, royalty-free license to:

• Host, copy, transmit, display, and process Customer Data to provide the Service
• Use anonymized and aggregated data to improve the Service, train models, and develop new features
• Disclose Customer Data as required by law or to enforce these Terms

10.3 Feedback

If you provide feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation to you.

10.4 Trademarks

You may not use our trademarks, logos, or trade dress without our prior written permission.

11. Third-Party Services

The Service integrates with third-party providers, including but not limited to Telnyx, Twilio, Deepgram, Groq, Cartesia, Stripe, Apollo, Cal.com, HubSpot, Salesforce, Zoho, Pipedrive, and Bitrix24. Your use of these services is subject to their respective terms.

WE ARE NOT RESPONSIBLE FOR THIRD-PARTY SERVICES. WE DO NOT WARRANT THEIR PERFORMANCE, AVAILABILITY, OR PRACTICES.

12. DISCLAIMERS — NO WARRANTIES

12.1 AS-IS, AS-AVAILABLE

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

12.2 Specific Disclaimers

WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT LIMITATION:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY, RELIABILITY, OR COMPLETENESS
• TITLE OR QUIET ENJOYMENT
• ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE

12.3 No Specific Outcomes

WE DO NOT WARRANT THAT:

• The Service will meet your specific requirements or expectations
• The Service will be uninterrupted, timely, secure, error-free, or virus-free
• AI-generated outputs (voice, transcriptions, scripts) will be accurate, appropriate, complete, or fit for any purpose
• Communications will be successfully delivered, answered, or result in any sale, lead, conversion, or business outcome
• The Service will comply with the laws of any specific jurisdiction relevant to your specific use case
• Errors or defects will be corrected
• Data will not be lost, corrupted, or accessed by unauthorized parties

12.4 AI-Specific Disclaimers

You acknowledge that:

• AI is a probabilistic technology that produces variable outputs
• AI may "hallucinate," produce false or misleading information, or behave unpredictably
• AI outputs require human review before relying on them
• We do not warrant the appropriateness or accuracy of any AI-generated content
• AI-generated voices may sometimes be detected as synthetic by recipients

12.5 Jurisdictional Variation

Some jurisdictions do not allow the exclusion of certain warranties. To the extent any warranty cannot lawfully be disclaimed, our liability is limited to the minimum extent permitted by law.

13. LIMITATION OF LIABILITY

13.1 Cap on Total Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, OR YOUR USE OF THE SERVICE — REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STATUTE, OR OTHERWISE) — SHALL NOT EXCEED THE GREATER OF:

(A) THE TOTAL AMOUNT PAID BY YOU TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR

(B) ONE HUNDRED U.S. DOLLARS (USD $100).

13.2 Excluded Damages

IN NO EVENT SHALL WE BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, OR ANTICIPATED SAVINGS
• LOSS OF BUSINESS, GOODWILL, OR REPUTATION
• LOSS OF DATA OR DATA RECONSTRUCTION COSTS
• BUSINESS INTERRUPTION
• COST OF SUBSTITUTE GOODS OR SERVICES
• ANY REGULATORY FINES, PENALTIES, OR JUDGMENTS IMPOSED ON YOU

EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.3 Application Regardless of Form

THESE LIMITATIONS APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND REGARDLESS OF WHETHER THE CLAIM IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL OR EQUITABLE THEORY.

13.4 Basis of the Bargain

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THESE LIMITATIONS OF LIABILITY ARE A FUNDAMENTAL ELEMENT OF THE BARGAIN BETWEEN YOU AND US, AND THAT WITHOUT THEM THE FEES WOULD BE SUBSTANTIALLY HIGHER OR THE SERVICE WOULD NOT BE PROVIDED AT ALL.

13.5 Jurisdictional Variation

Some jurisdictions do not allow the limitation or exclusion of certain damages. To the extent any limitation cannot lawfully be enforced, our liability is limited to the minimum extent permitted by law.

14. INDEMNIFICATION

14.1 Your Obligation

YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS UNLOCKMYLEAD, AMR HATAHET, AND ALL THEIR SUCCESSORS, ASSIGNS, AFFILIATES, AGENTS, CONTRACTORS, AND EMPLOYEES (COLLECTIVELY, "INDEMNIFIED PARTIES") FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, ACTIONS, INVESTIGATIONS, PROCEEDINGS, JUDGMENTS, FINES, PENALTIES, DAMAGES, LOSSES, LIABILITIES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES, COURT COSTS, AND SETTLEMENT AMOUNTS) ARISING OUT OF OR RELATING TO:

14.2 Procedure

We will:

• Promptly notify you of any claim subject to indemnification
• Provide you with reasonable cooperation in defending the claim
• Permit you to control the defense and settlement, provided that any settlement requiring our affirmative obligation requires our prior written consent

We reserve the right to assume sole control of the defense at your expense.

14.3 Survival

This indemnification obligation survives termination of these Terms indefinitely.

15. TERMINATION

15.1 Termination by You

You may terminate by canceling your subscription through your account. Cancellation is effective at the end of the current billing period.

15.2 Termination by Us

WE MAY SUSPEND OR TERMINATE YOUR ACCESS IMMEDIATELY, WITHOUT PRIOR NOTICE OR LIABILITY, FOR ANY REASON, INCLUDING WITHOUT LIMITATION IF:

• You breach these Terms or any policy
• You fail to pay fees when due
• We suspect fraudulent, illegal, or harmful activity
• Required by law or regulatory order
• Your use poses a security or operational risk
• We discontinue the Service generally
• You become subject to sanctions or restricted-party listing
• A third-party provider terminates services we depend on

15.3 Effect of Termination

Upon termination:

• Your access ends immediately
• We may delete your data after a 30-day grace period (you are responsible for exporting data during this window)
• Outstanding fees become immediately due
• Sections that by their nature should survive (including 5, 8, 10, 12, 13, 14, 16, 17, 18) shall survive

15.4 No Refund on Termination

Termination, whether by you or us, does not entitle you to any refund of fees paid.

16. GOVERNING LAW

16.1 Choice of Law

These Terms are governed by and construed in accordance with the laws of the Republic of Turkey, without regard to conflict-of-law principles.

16.2 Mandatory Local Consumer Protections

If you are a consumer (not a business user), the mandatory consumer protection laws of your country of residence may also apply to the extent they cannot be derogated from by contract. This Section does not create consumer rights for business users.

16.3 UN CISG Excluded

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17. DISPUTE RESOLUTION — ARBITRATION AND CLASS ACTION WAIVER

17.1 Informal Resolution First

Before initiating any formal proceeding, you agree to attempt to resolve the dispute informally by sending written notice to legal@unlockmylead.com describing the dispute. We will have 60 days to attempt resolution.

17.2 BINDING INDIVIDUAL ARBITRATION

EXCEPT FOR SMALL-CLAIMS COURT MATTERS AND REQUESTS FOR INJUNCTIVE RELIEF FOR INTELLECTUAL PROPERTY OR CONFIDENTIALITY VIOLATIONS, ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED EXCLUSIVELY BY BINDING INDIVIDUAL ARBITRATION.

For US-based customers: Arbitration shall be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat of arbitration shall be Wilmington, Delaware (or, at your election, your county of residence).

For all other customers: Arbitration shall be administered by the Istanbul Arbitration Centre (ISTAC) under its rules. The seat shall be Istanbul, Turkey, conducted in English.

17.3 CLASS ACTION WAIVER

YOU AND WE EACH WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, REPRESENTATIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR CONSOLIDATED PROCEEDING, EITHER AS A NAMED PARTY, A CLASS REPRESENTATIVE, OR A CLASS MEMBER. CLAIMS MUST BE BROUGHT SOLELY IN AN INDIVIDUAL CAPACITY.

If this Class Action Waiver is found unenforceable in a particular case, the entire Section 17 (Arbitration) is null and void as to that case, and the dispute shall proceed exclusively in court under Section 17.5.

17.4 JURY TRIAL WAIVER

YOU AND WE EACH IRREVOCABLY WAIVE ANY RIGHT TO A JURY TRIAL.

17.5 Court Jurisdiction (If Arbitration Inapplicable)

If arbitration is unavailable, unenforceable, or excluded for a particular dispute, the courts located in Istanbul, Turkey shall have exclusive jurisdiction, and you submit to their personal jurisdiction.

17.6 Time Limit

ANY CLAIM MUST BE FILED WITHIN ONE (1) YEAR OF THE EVENT GIVING RISE TO THE CLAIM, OR IT IS PERMANENTLY BARRED, WHERE PERMITTED BY LAW.

17.7 Severability

If any portion of this Section 17 is found unenforceable, the remainder shall continue to apply.

18. GENERAL PROVISIONS

18.1 Entire Agreement

These Terms, together with the Privacy Policy, AUP, DPA, Cookie Policy, and any signed agreements between us, constitute the entire agreement and supersede all prior or contemporaneous communications.

18.2 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms freely, including to a successor entity (e.g., upon company registration or sale).

18.3 Severability

If any provision is unenforceable, the remaining provisions remain in full force.

18.4 No Waiver

No waiver is effective unless in writing. Failure to enforce any provision is not a waiver.

18.5 Force Majeure

Neither Party is liable for delays or failures caused by circumstances beyond reasonable control, including: natural disasters; pandemics or public health emergencies; war, terrorism, or civil unrest; government actions, sanctions, or embargoes; cyberattacks; internet, telecommunications, or power outages; failures of third-party services; supply chain disruptions; labor disputes; and acts of God.

18.6 Notices

Notices to us: legal@unlockmylead.com

Notices to you: the email address on your account

Notices are effective upon delivery (email is deemed delivered upon successful transmission).

18.7 Language

These Terms are written in English. Any translation is for convenience only. In case of conflict, the English version controls.

18.8 No Agency

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

18.9 Export Control and Sanctions

You agree to comply with all U.S., EU, UN, Turkish, and other applicable export control and sanctions laws. You represent you are not located in, under control of, or a national of any sanctioned country (including but not limited to Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), and you are not on any restricted-party list.

18.10 Government Use

If you are a U.S. federal government entity, the Service is "commercial computer software" under FAR and DFARS, and rights are limited per these Terms.

18.11 No Third-Party Beneficiaries

These Terms do not create any rights for third parties, except as expressly stated (e.g., Indemnified Parties under Section 14).

18.12 Headings

Headings are for convenience only and do not affect interpretation.

18.13 Construction

These Terms shall not be construed against the drafter.

19. CONTACT

• General: support@unlockmylead.com
• Legal: legal@unlockmylead.com
• Privacy / Data Protection: privacy@unlockmylead.com
• Security: security@unlockmylead.com
• Abuse Reports: abuse@unlockmylead.com
• Website: https://unlockmylead.com

BY USING THE SERVICE, YOU ACKNOWLEDGE YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE, INCLUDING THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER IN SECTION 17.