Refund Policy

1. Overview

At UnlockMyLead, we strive to provide exceptional service and value to all our customers. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

2. Free Trial Period

We offer a free trial period for new users to explore our services. During the trial period, you can cancel at any time without being charged. If you cancel before the trial ends, you will not be billed for a subscription.

3. Subscription Refunds

4. Credit Purchases

Credits purchased for use with our services are generally non-refundable once purchased. However, we may consider refund requests in the following circumstances:

• Technical issues that prevented you from using the credits
• Duplicate charges or billing errors
• Service outages that significantly impacted credit usage

5. Non-Refundable Items

The following are not eligible for refunds:

• Partially used subscription periods (after the 30-day guarantee)
• Used or consumed credits
• Promotional or discounted subscriptions (unless otherwise stated)
• Add-on services that have been delivered
• Custom development or implementation fees

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at info@unlockmylead.com
2. Provide your account email and order/transaction number
3. Explain the reason for your refund request
4. Allow 3-5 business days for review and processing

7. Refund Processing

Once your refund request is approved:

• Refunds will be processed within 5-7 business days
• The refund will be issued to the original payment method
• It may take 5-10 business days for the refund to appear in your account
• You will receive an email confirmation once the refund is processed

8. Cancelled Subscriptions

If you cancel your subscription, you will retain access to the service until the end of your current billing period. No refunds will be issued for the remaining time in your billing cycle. You will not be charged for subsequent billing periods.

9. Billing Disputes

If you believe you've been charged in error or have a billing dispute, please contact us immediately. We will investigate the issue and, if confirmed, issue a refund or credit to your account.

10. Exceptional Circumstances

We understand that exceptional circumstances may arise. If you have a unique situation not covered by this policy, please contact our support team. We will review your case individually and may make exceptions at our discretion.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new policy.

12. Contact Information

For refund requests or questions about this policy, please contact us: