Master Service Agreement

IMPORTANT — READ CAREFULLY

1. The Parties

1.1 Service Provider

UnlockMyLead, operated by Amr Hatahet as a sole proprietor, based in Istanbul, Republic of Turkey ("UnlockMyLead," "we," "us," or "our").

Contact: legal@unlockmylead.com

1.2 Customer

You, the individual or business entity accessing the Service ("Customer," "you," or "your"). You represent and warrant that you are at least 18 years old, have the legal authority to enter into this Agreement, and (if acting on behalf of an entity) are authorized to bind that entity.

2. The Service

2.1 Description

UnlockMyLead provides a B2B sales automation platform, which may include AI voice calling, WhatsApp messaging, email outreach, lead discovery, CRM integrations, and white-label reseller capabilities (the "Service").

2.2 Provided "As-Is"

The Service is provided AS IS and AS AVAILABLE, without warranties of any kind. See Section 9.

2.3 Subscription Plans

The Service is offered under various subscription plans described on our website. Specific features, limits, and pricing are determined by your selected plan.

2.4 White-Label Add-On

White-label resale is available under additional terms and pricing. Customers using white-label functionality must comply with reseller obligations in our Terms of Service.

3. Subscription, Fees, and Payment

3.1 Subscription Term

Unless otherwise specified, subscriptions are month-to-month and automatically renew until canceled. Annual plans are also available with discounted pricing.

3.2 Fees

Fees are as published on our website at the time of purchase or as agreed in your account settings. Fees may include:

• Recurring subscription fees (monthly or annual)
• Usage-based credits (per-minute, per-message, per-lookup)
• One-time setup or integration fees
• Add-on features

3.3 Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless canceled before renewal. By subscribing, Customer authorizes recurring charges.

3.4 Auto-Top-Up

Customers may enable auto-top-up for credits. UnlockMyLead is authorized to charge Customer's payment method when balance falls below threshold.

3.5 Payment Method

Payments are processed by Stripe. Customer is responsible for maintaining a valid payment method.

3.6 Failed Payment

If a payment fails:

• Service may be suspended after a 7-day grace period
• A late fee of 1.5% per month (or maximum permitted) may apply
• After 60 days of non-payment, the account may be terminated and the balance referred to collections

3.7 Taxes

Fees are exclusive of VAT, sales tax, withholding, and other applicable taxes. Customer is responsible for all such taxes.

3.8 No Refunds

Except where required by law or expressly stated, all fees are final and non-refundable, including:

• Unused subscription periods
• Unused credits
• Setup or integration fees once work has commenced
• Service interruptions of less than 24 consecutive hours

3.9 Price Changes

UnlockMyLead may change pricing with 30 days' notice for monthly subscriptions and at renewal for annual subscriptions.

3.10 Chargebacks

Customer agrees to contact us before initiating a chargeback. Unwarranted chargebacks are a material breach.

4. Service Targets (No SLA Unless Separately Agreed)

4.1 Uptime Target

UnlockMyLead targets 99% monthly uptime, excluding scheduled maintenance, force majeure, third-party outages, and Customer-caused issues.

4.2 No Guarantee

UPTIME IS A TARGET, NOT A CONTRACTUAL COMMITMENT. NO SPECIFIC SLA APPLIES UNLESS EXPRESSLY AGREED IN A SEPARATE WRITTEN AGREEMENT SIGNED BY US.

4.3 Sole Remedy

Customer's sole remedy for outages is, at our discretion, a service credit on the next invoice. We do not provide cash refunds for outages.

4.4 Support

Standard support is provided via email and (where offered by Customer's plan) other channels. Support hours and response times are described on our website. Premium support may be available under separate terms.

4.5 Maintenance

Scheduled maintenance will be announced in advance where practicable. Emergency maintenance may occur without notice.

5. Customer Obligations

5.1 Compliance

Customer shall use the Service in compliance with the Terms of Service, AUP, DPA, all applicable laws, and all third-party terms. Customer is solely responsible for compliance with TCPA, GDPR, KVKK, CCPA, PDPL, AI Act, and all other applicable laws.

5.2 Consent and Authorization

Customer warrants it has obtained all required consents from individuals contacted through the Service, in the form and manner required by applicable law (including "prior express written consent" under TCPA for AI-generated calls).

5.3 Records

Customer shall maintain consent and opt-out records and produce them upon request within 5 business days.

5.4 Account Security

Customer is responsible for safeguarding credentials and for all activity under its account.

5.5 Accurate Information

Customer shall provide accurate registration, billing, and tax information.

5.6 No Prohibited Use

Customer shall not violate the Acceptable Use Policy.

5.7 Cooperation

Customer shall reasonably cooperate with UnlockMyLead's investigation of compliance, security, or abuse issues.

6. Service Provider Obligations

UnlockMyLead shall:

• Operate the Service with reasonable skill and care
• Implement reasonable security measures
• Process Customer Personal Data only as Customer's Processor under the DPA
• Provide notice of material changes to the Service
• Notify Customer of Personal Data Breaches affecting Customer data without undue delay

7. Data Ownership and Use

7.1 Customer Data

Customer retains ownership of all Customer Data. UnlockMyLead receives only a limited license to host and process Customer Data to provide the Service.

7.2 UnlockMyLead IP

UnlockMyLead retains all rights to the Service, software, AI models, infrastructure, and content (excluding Customer Data).

7.3 Aggregated Data

UnlockMyLead may use anonymized, aggregated, or de-identified data for any purpose, including improving the Service and developing AI models.

7.4 Feedback

If Customer provides feedback or suggestions, UnlockMyLead receives a perpetual, royalty-free license to use them.

8. Confidentiality

8.1 Mutual Obligation

Each party agrees to keep the other party's non-public information confidential, use it only as necessary to perform under this Agreement, and protect it with reasonable care.

8.2 Exceptions

Confidentiality does not apply to information that is or becomes public, was known prior to disclosure, is independently developed, or is required to be disclosed by law (with prompt notice).

8.3 Survival

Confidentiality obligations survive termination for 3 years (or longer for trade secrets, until they cease to be trade secrets).

9. DISCLAIMERS

9.1 AS-IS

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

9.2 No Warranties

UNLOCKMYLEAD EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING.

9.3 No Specific Outcomes

UNLOCKMYLEAD DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT IT WILL ACHIEVE ANY SPECIFIC BUSINESS OUTCOMES (CALLS ANSWERED, LEADS GENERATED, SALES CLOSED).

9.4 AI Specifically

AI OUTPUTS ARE PROBABILISTIC AND MAY CONTAIN ERRORS, "HALLUCINATIONS," OR INAPPROPRIATE CONTENT. CUSTOMER ASSUMES ALL RISK OF AI USE.

10. LIMITATION OF LIABILITY

10.1 Cap

UNLOCKMYLEAD'S TOTAL CUMULATIVE LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF: (A) FEES PAID BY CUSTOMER IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

10.2 No Indirect Damages

UNLOCKMYLEAD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR REGULATORY FINES IMPOSED ON CUSTOMER.

10.3 Application

These limitations apply regardless of the legal theory and even if a limited remedy fails of its essential purpose.

10.4 Acknowledgment

Customer acknowledges these limitations are a fundamental part of the bargain.

11. INDEMNIFICATION

11.1 By Customer

CUSTOMER SHALL DEFEND, INDEMNIFY, AND HOLD HARMLESS UNLOCKMYLEAD AND AMR HATAHET FROM ALL CLAIMS, DAMAGES, FINES, AND EXPENSES (INCLUDING ATTORNEYS' FEES) ARISING FROM:

• Customer's use of the Service
• Customer's violation of this Agreement, the Terms, AUP, DPA, or any law (including TCPA, GDPR, KVKK, etc.)
• Claims by recipients of Customer's communications
• Customer's content, scripts, contact lists, or instructions
• Customer's failure to obtain consents
• Sub-Customers' use of the Service (for resellers)

11.2 By UnlockMyLead

UnlockMyLead's indemnification is limited to direct third-party claims that the Service itself infringes intellectual property rights, subject to the liability cap.

11.3 Procedure

The indemnified party shall promptly notify the indemnifying party, allow them to control the defense, and provide reasonable cooperation.

11.4 Survival

Indemnification obligations survive termination indefinitely.

12. Term and Termination

12.1 Term

This MSA continues until terminated.

12.2 Termination by Customer

Customer may terminate by canceling the subscription. Cancellation is effective at the end of the current billing period.

12.3 Termination by UnlockMyLead

UnlockMyLead may terminate or suspend the account immediately, without liability, for:

• Breach of this Agreement, Terms, AUP, or DPA
• Non-payment
• Suspected illegal, fraudulent, or harmful activity
• Sanctions or restricted-party listing
• Discontinuation of the Service generally

12.4 Effect of Termination

• Customer's access to the Service ends
• Customer has 30 days to export Customer Data
• Outstanding fees are immediately due
• No refund of paid fees
• Sections that should survive (Sections 7, 8, 9, 10, 11, 13, 14) shall survive

13. Dispute Resolution

13.1 Informal Resolution

Disputes shall first be addressed through good-faith negotiation by sending notice to legal@unlockmylead.com. Parties have 60 days to resolve.

13.2 Binding Arbitration

If informal resolution fails, disputes shall be resolved by binding individual arbitration:

• US Customers: AAA Commercial Arbitration Rules; seat: Wilmington, Delaware (or Customer's county)
• Other Customers: Istanbul Arbitration Centre (ISTAC); seat: Istanbul; language: English

13.3 Class Action Waiver

CUSTOMER WAIVES THE RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

13.4 Jury Trial Waiver

CUSTOMER WAIVES ANY RIGHT TO A JURY TRIAL.

13.5 Court Jurisdiction

If arbitration is unenforceable, the courts of Istanbul, Turkey have exclusive jurisdiction.

13.6 Time Limit

Claims must be filed within 1 year of the event giving rise to the claim, where permitted by law.

13.7 Equitable Relief

Either party may seek injunctive relief in court to protect intellectual property or confidentiality.

14. General

14.1 Governing Law

This Agreement is governed by the laws of Turkey, without regard to conflict-of-law principles.

14.2 Entire Agreement

This MSA, the Terms of Service, Privacy Policy, AUP, DPA, and Cookie Policy form the entire agreement and supersede prior communications.

14.3 Order of Precedence

In case of conflict: (1) signed addendum, (2) MSA, (3) Terms of Service, (4) other policies.

14.4 Modifications

UnlockMyLead may update this Agreement with 14 days' notice for material changes. Continued use constitutes acceptance.

14.5 Assignment

Customer may not assign without consent. UnlockMyLead may assign freely (e.g., to a successor entity upon company registration).

14.6 Severability

Unenforceable provisions are severed; remaining provisions stay in effect.

14.7 No Waiver

Failure to enforce is not a waiver.

14.8 Force Majeure

Neither party is liable for delays caused by circumstances beyond reasonable control.

14.9 Notices

To us: legal@unlockmylead.com

To Customer: the email on the account

14.10 Independent Contractors

The parties are independent contractors. No partnership, joint venture, or employment relationship is created.

14.11 No Third-Party Beneficiaries

Except as expressly stated (e.g., Indemnified Parties), no third parties are beneficiaries.

14.12 Language

English is the controlling language.

14.13 Export Controls

Customer agrees to comply with all applicable export control and sanctions laws.

14.14 Survival

Sections 7, 8, 9, 10, 11, 13, and 14 survive termination.

15. Acknowledgment

By accessing or using the Service, Customer acknowledges that it has read, understood, and agrees to be bound by:

• This Master Service Agreement
• The Terms of Service
• The Privacy Policy
• The Acceptable Use Policy
• The Data Processing Agreement
• The Cookie Policy

CUSTOMER FURTHER ACKNOWLEDGES:

• The Service is provided AS-IS without warranties (Section 9)
• UnlockMyLead's liability is limited (Section 10)
• Customer indemnifies UnlockMyLead for its use (Section 11)
• Disputes are resolved by binding individual arbitration with class action waiver (Section 13)

16. Contact

• Legal: legal@unlockmylead.com
• Privacy: privacy@unlockmylead.com
• Security: security@unlockmylead.com
• Abuse: abuse@unlockmylead.com
• Support: support@unlockmylead.com
• Website: https://unlockmylead.com

By using the Service, you confirm your acceptance of this Master Service Agreement.