Privacy Policy

1. Introduction

Welcome to UnlockMyLead ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered lead generation platform and related services.

2. Information We Collect

We collect information that you provide directly to us:

• Name, email address, and contact information
• Business information and company details
• Payment and billing information
• Communications and interactions with our platform
• Usage data and analytics
• Lead and contact information you store in our platform
• Data from connected third-party services (CRM, Calendar, Email)

3. Google Services Integration

When you connect Google services to UnlockMyLead:

Google Calendar

• We read your calendar to check availability and prevent scheduling conflicts
• We create calendar events for meetings scheduled through our AI calling system
• We access your Google account email to identify your calendar connection

Gmail (if connected)

• We send emails on your behalf through our email campaign features
• We access email metadata to track delivery and engagement

Limited Use Disclosure: UnlockMyLead's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

4. CRM Integrations

When you connect CRM platforms (HubSpot, Salesforce, Zoho, Pipedrive, Bitrix24):

• Contacts & Leads: We sync contact information bidirectionally between your CRM and UnlockMyLead
• Activities: We log call outcomes, meeting bookings, and communications to your CRM
• Companies: We access company information for lead enrichment
• Deals/Opportunities: We can update deal stages based on call outcomes

We only access data necessary to provide our services. You can disconnect any CRM integration at any time from your account settings.

5. How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative information and updates
• Respond to your comments and questions
• Analyze usage patterns and optimize user experience
• Schedule and manage meetings through calendar integrations
• Facilitate AI-powered communications with your leads
• Synchronize data with your connected CRM platforms

6. Information Sharing

We do not sell your personal information. We may share information with service providers who assist us:

• Payment processors (Stripe)
• Cloud hosting (Render, Firebase)
• AI and voice services (ElevenLabs, OpenAI)
• Communication services (Twilio, SendGrid)
• Calendar services (Google Calendar API, Cal.com)
• Lead discovery services

All service providers are bound by confidentiality agreements and data processing agreements.

7. Data Security

We implement security measures including:

• Encryption of all data at rest (AES-256) and in transit (TLS 1.3)
• OAuth tokens encrypted with AES-256-GCM before storage
• Regular security audits and penetration testing
• Access controls and authentication requirements
• 24/7 security monitoring

8. Your Rights

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability (export your data)
• Revoke access to any connected service at any time

Contact us at privacy@unlockmylead.com to exercise these rights.

9. Data Retention

We retain personal information as long as necessary to provide our services. When you delete your account or disconnect an integration:

• OAuth tokens are deleted immediately upon disconnection
• Account data is deleted within 30 days of account closure
• Backups are purged within 90 days

10. International Data Transfers

Your data may be transferred to and processed in the United States. We ensure appropriate safeguards through Standard Contractual Clauses and other mechanisms as required by GDPR.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy and updating the "Last updated" date. For significant changes, we will send email notification.

12. Contact Us