TCPA Compliance for AI Calling: What You Need to Know

## TCPA Compliance for AI Voice Agents

The Telephone Consumer Protection Act (TCPA) regulates telemarketing calls in the United States. Violations can cost $500-$1,500 per call. Here's how to stay compliant.

Key TCPA Requirements

1. Calling Hours

• **Allowed**: 8:00 AM - 9:00 PM (recipient's local time)
• **Exceptions**: Existing business relationships, prior express consent

2. Caller ID

• A valid phone number
• That can receive calls
• Identifying your business

Never: Spoof caller ID or display misleading information

3. Do-Not-Call (DNC) Compliance

• Scrub lists every 31 days
• Honor requests within 30 days
• Maintain internal DNC list

• Honor opt-out requests immediately
• Keep records for 5 years

4. Consent Requirements

• Prior express consent NOT required for business-to-business calls
• Still must honor DNC requests

• Prior express written consent required for autodialed/prerecorded calls to cell phones
• Can call landlines without prior consent (with DNC compliance)

AI-Specific Considerations

Does AI Calling Require Consent?

The FCC has clarified that AI-generated voices are considered "artificial or prerecorded voice" under TCPA. This means:

• B2C cell phone calls require prior express consent
• B2B calls to business lines are generally permitted
• All calls must comply with DNC requirements

Disclosure Requirements

• Company name
• Purpose of the call
• That it's an AI/automated system (in some states)

State-Specific Rules

Several states have additional requirements:

California: Disclosure that call is from AI Florida: Additional registration requirements Texas: Stricter calling hours

Always check state laws for your target markets.

Best Practices for Compliance

1. Scrub Your Lists

• National DNC Registry
• State DNC lists (if applicable)
• Your internal DNC list
• Previous opt-outs

2. Document Everything

• Consent obtained (how, when)
• DNC scrub dates
• Opt-out requests
• Call recordings

3. Provide Easy Opt-Out

• Verbal opt-out option
• "Press X to be removed from our list"
• Follow-up confirmation

4. Train Your AI

• Never call DNC numbers
• Respect calling hours automatically
• Record proper disclosures
• Handle opt-outs correctly

UnlockMyLead Compliance Features

Our platform includes built-in compliance tools:

• Automatic DNC scrubbing
• Time zone-aware calling hours
• Consent tracking
• Opt-out management
• Call recording with timestamps

Stay compliant while scaling your outreach.